Privacy Policy

1. Introduction

This Privacy Policy explains how VISAonlineapply LLC ("we," "us," "our") collects, uses, shares, and protects your personal data when you use the UK Electronic Travel Authorisation (ETA) application service at www.visaonlineapply.com/uk.

We operate from 30 N Gould St, STE R, Sheridan, WY 82801, USA, 82801, Sheridan, United States.

2. Data Controller

3. What Personal Data We Collect for Your UK ETA

To submit a UK ETA application on your behalf, we must collect the data fields required by the UK Home Office:

4. Special Category Data and Criminal Offence Data

The UK Home Office's ETA form requires answers about criminal history and security-related matters, which under UK GDPR constitute criminal offence data (Article 10) and may include sensitive content. We process this data only because it is necessary to submit a valid ETA application.

5. Why We Use Your Personal Data and the Legal Basis

6. How We Collect Personal Data

• Directly from you when you fill in our form, upload documents, or contact us;
• Automatically through cookies and similar technologies;
• From third parties, such as payment providers and the UK Home Office's ETA systems (status updates).

7. Sharing Your Data — Especially with the UK Home Office

8. International Data Transfers

In addition to the transfer to the UK Home Office (which is in the UK — covered by an EU adequacy decision), your data may be processed:

• In the United States, where VISAonlineapply LLC is registered and operated;
• In other countries where our service providers operate.

For transfers outside the UK / EEA that are not covered by an adequacy decision, we rely on Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement / Addendum.

9. Data Retention

We cannot delete data already submitted to the UK Home Office; that data is retained under UK Government policy.

10. Security

• TLS/SSL encryption for data in transit;
• Encrypted storage for passport scans and photographs;
• Access controls and audit logging;
• Reputable cloud providers with security certifications;
• Regular security reviews.

If a breach occurs that risks your rights, we will notify the relevant authority within 72 hours and notify you where required by law.

11. Your Rights

You have the right to:

• Access, rectify, or erase your data (we cannot erase data already with the UK Home Office);
• Restrict or object to processing;
• Receive your data in a portable format;
• Withdraw consent;
• Lodge a complaint with a supervisory authority.

To exercise any right, email info@visaonlineapply.com. We respond within one month.

12. Complaints

Contact info@visaonlineapply.com first. You may also complain to:

• UK: Information Commissioner's Office (ICO) — ico.org.uk
• EU/EEA: Your local supervisory authority
• Other countries: Your national regulator

13. Children's Privacy

Where the applicant is a minor, the application must be submitted by a parent or guardian, who is responsible for the lawfulness of the processing.

14. Cookies

See our Cookie Policy for the UK Portal at www.visaonlineapply.com/uk/cookies (or the umbrella Cookie Policy at www.visaonlineapply.com/cookies).

15. Automated Decision-Making

We do not subject you to fully automated decisions that produce legal or similarly significant effects. Human review is involved at the application-checking stage of our Service.

Note, however, that the destination country's government systems (such as automated risk-screening at immigration authorities) may use automated decision-making processes outside our control. Information about those processes is published by the relevant authority on its official portal.

16. Data Minimisation

We collect only the personal data that is necessary to deliver the Service and meet our legal obligations. Where a destination country's official application form does not require a particular field, we do not collect it. Where consent has been provided for marketing or analytics, you can withdraw it at any time.

17. Data Accuracy and Applicant Responsibility

You are responsible for ensuring that all personal data you submit through the UK ETA application is accurate, complete, and truthful. We rely on the information you provide in order to prepare and submit your application. We are not responsible for delays, refusals, or other adverse decisions resulting from inaccurate, incomplete, or misleading information you submitted.

18. Relationship With Other Policies and Terms

This Privacy Policy forms part of the legal framework governing your use of this service, together with our UK Terms and Conditions and any other policy published on this portal. In the event of any inconsistency between this Privacy Policy and our UK Terms and Conditions, the UK Terms and Conditions shall prevail, unless expressly stated otherwise in this Privacy Policy.

19. Changes

We may update this Policy. Material changes will be notified via the Website or by email.

20. Contact Us